Shipping policy
All orders are processed within 24 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with your tracking number and carrier. The notification will come a couple of hours after the actual shipping has been processed since it takes a couple of hours for the tracking numbers to be published.
All orders are shipped from our USA warehouses
Order processing time does not count towards shipping time.
USA, Canada, Mexico, and Rest of North America
Shipping charges for your order will be calculated and displayed at checkout.
Currently, we offer standard tracked shipping and express tracked shipping.
|
Shipping Option |
Estimated Delivery Time |
|
Standard shipping |
3 to 5 business days |
|
Express shippingΒ |
1 to 2 business days |
|
Free shipping |
1 to 2 business days |
Europe
Shipping charges for your order will be calculated and displayed at checkout.
Currently, we offer standard tracked shipping and express tracked shipping
We recommend that our customers outside North America select Express Shipping for reasonable shipping times.
|
Shipping Option |
Estimated Delivery Time |
|
Standard shipping |
10 to 15 business days |
|
Express shippingΒ |
5 to 9 business days |
|
Free shipping |
5 to 9 business days |
Rest of the World
For all other regions, we offer international shipping with slightly longer transit times and slightly increased cost.
We recommend that our customers outsideΒ North America select Express Shipping for reasonable shipping times.
Currently, we offer standard tracked shipping and express tracked shipping
|
Shipping Option |
Estimated Delivery Time |
|
Standard shipping |
5 to 9 business days |
|
Express shippingΒ |
2 to 5 business days |
|
Free shipping |
5 to 9 business days |
Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Marco's Groundsβ’ LLC is not responsible for these charges if they are applied and are your responsibility as the customer.
How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you havenβt received your order within the delivery window stated above for your region, please contact us through our customer care with your name and order number, and we will look into it for you.
For tracking of your order, please consult the tracking page.
Shipping to PO Boxes
International orders cannot be delivered to PO Boxes
Returns, Refunds, and Exchanges
Please consult our refund policy.
